This Privacy Policy explains how TulipBlinds.com (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit our website, contact us, or purchase our products.
1) Who we are
TulipBlinds.com is the controller of personal data collected through this website, unless stated otherwise.
Order and payment details: items purchased, order history, delivery information. Payment card details are processed by our payment provider; we do not store full card numbers.
Account details (if you create an account): login credentials and preferences.
Customer support communications: messages you send to us by email, forms, chat, or phone.
Website usage data: IP address, device information, browser type, pages viewed, referral source, and approximate location.
Marketing preferences: consent choices and subscription status.
3) How we collect personal data
We collect personal data:
When you place an order, request a quote, or create an account
When you contact us or submit forms
Automatically via cookies and similar technologies
From service providers that help us run our website and fulfil orders (e.g., payment, delivery)
4) Why we use your personal data (purposes)
We use personal data to:
Process and fulfil orders, including delivery and returns.
Provide customer service and respond to enquiries
Manage accounts and verify identity where needed
Improve our website, products, and customer experience
Prevent fraud and secure our services
Send service messages (e.g., order confirmations, delivery updates)
Send marketing communications where permitted
Comply with legal obligations (e.g., tax and accounting)
5) Legal bases for processing (UK/EU GDPR)
We process your personal data under the following legal bases:
Contract: to process and deliver your order and provide requested services
Legitimate interests: to operate and improve our business, prevent fraud, and maintain security (balanced against your rights)
Consent: for certain cookies and marketing communications where required
Legal obligation: to meet legal, tax, and regulatory requirements
6) Sharing your personal data
We may share personal data with trusted third parties, including:
Payment processors (to take payments)
Delivery and logistics providers (to deliver orders)
Website and hosting providers
IT, security, and fraud-prevention providers
Professional advisers (e.g., accountants, legal advisers)
Authorities where required by law
We do not sell your personal data.
7) International transfers
If we transfer personal data outside the UK/EEA, we will ensure appropriate safeguards are in place (such as adequacy decisions or standard contractual clauses).
8) Data retention
We keep personal data only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements.
Typical retention periods may include:
Order and invoice records: up to 6 years (or longer if required by law)
Customer support records: as needed to resolve issues and maintain service history
Marketing records: until you unsubscribe or we no longer have a lawful basis.
9) Your rights
Depending on your location, you may have rights to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to certain processing
Data portability
Withdraw consent (where processing is based on consent)
Lodge a complaint with a data protection authority
To exercise your rights, contact us using the details in section 1.
10) Cookies and tracking
We use cookies and similar technologies to:
Make the site work properly (essential cookies)
Remember preferences
Understand site performance and usage (analytics)
Support advertising/retargeting where used
You can manage cookies through your browser settings and, where available, our cookie banner/preferences tool.
11) Marketing communications
If you opt in (or where otherwise permitted by law), we may send marketing emails or messages. You can unsubscribe at any time using the link in our emails or by contacting us.
12) Security
We use appropriate technical and organisational measures to protect personal data. However, no method of transmission over the internet is completely secure.
13) Children
TulipBlinds.com is not intended for children, and we do not knowingly collect personal data from children.
14) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the effective date updated.
